Quality Wide

 

Customer Satisfaction

 

.............................Quality System Review

Roof Cost CalculatorLeadership: The  ownership of  Genco Roofing  has  an extensive  background in the  construction  industry. They  have  created  the  environment at Genco that quality is number "1" and with quality, excellence follows. This is demonstrated daily by constantly visiting job sights and physically reviewing the quality of work being performed. They believe in the Thomas Pertes "In Search Of Excellence" principle of MBWA (Management By Walking Around). Our project supervisors are given feedback on how they are performing and if any action is necessary to increase performance.

Strategic Quality Planning: Genco  tracks  all  service orders in a  database and prepares analysis of what problems re-occur. This helps formulate what action plans are necessary to increase  productivity and  quality to our customers. This tool creates constant upgrading of our performance.

Customer Focus and Satisfaction:  Our  project  supervisors  visit regularly with your site management  to  receive progress  reports  which  help create a team environment. We also have  customer support assistants  assigned to  each supervisor. They act as service liaisons and can be reached any time during the day. We have a quality and safety inspector whose soul  purpose  is  to  visit  each project and  independently  evaluate  performance and seek feedback from your team. This is reviewed by management and our supervisor teams.

Management of Process Quality:  As  stated  above,  all service orders are tracked on our computer system.  Our policy is to  address each order in a timely manner. These orders are tracked  by the  customer service  liaison and  reviewed regularly with our supervisors. We also  require  the  tract  supervisors to t urn in a  daily progress  report to  management with comments regarding progress at each tract visited that day.

Employee Involvement: The  company  has  regular  safety  meetings  which  are  an open forum that permits all employees to discuss/suggest any topic that will enhance both quality and team effort.

Information and Analysis: Management  has  a  monthly  operational  meeting  where  all departments  report  on their  performance  followed by an open  discussion on how we can continue to improve on our overall company mission.

Product Quality: Genco Roofing is dedicated to  applying a  high quality roof system. We offer  an ASTM #40 felt underlayment  at no additional charge as opposed to a #30 used by many other roofing companies. Our  flashing systems are upgraded as well. Our roof to wall metal and valley dry-ins are designed to eliminate failures for may years beyond the normal life expectancy of a standard application.

 

Approved.

BBBLogoDLTransparentResidential • Commercial • Industrial • Hospitality • Retail • Restaurants

Concrete & Clay Tile • Asphalt Shingles • Wood Shakes & Shingles • Builtup Roofing

Single Ply Roofing • Modified Roof Systems • Standing Seam Metal Roofing

Fascia & Soffit Systems • Roof & Deck Coatings

 

Call Us Today At 480-557-5300 And Schedule Your Free Roof Estimate

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